Reserve seats from organization licenses

You can reserve seats from organization licenses for specific users in 10Duke SysAdmin, and release seat reservations.

With a floating license, you can reserve a seat for a user to guarantee them access to the license. This in effect takes one seat out of the floating pool that is shared by other users. Releasing the reservation returns one seat to the pool.

If a license uses a custom license model, the license model may affect how seat reservations are used. For example, a named-seat license may require that a user has a seat reservation before they can consume the license, or a seat reservation may be created automatically when a user starts consuming the license.

Organization administrators are also able to reserve seats for users in 10Duke OrgAdmin, as well as block seats from certain users if needed.

Note that releasing a seat reservation is different from releasing a license seat that is being consumed: the latter ends the user’s license lease.


If a license uses a custom license model, the license model may define limitations:

  • The number of times you can make a seat reservation from the license may be limited.

  • You may not be able to release seat reservations.

View seat reservations of an organization license

  1. In the left sidebar, go to ENTITLEMENTS > Organization.

  2. Click Change organization, search and select the organization, and click Confirm.

  3. Select the entitlement that contains the license.

  4. Go to the Licenses tab.

  5. Select the license and select Actions > Manage reservations. A side panel opens, showing:

    • Information on the license’s validity and whether it’s active

    • The total number of seats in the license, and the number of reserved and unreserved seats

    • The list of users and whether they have a seat reservation

  6. To find a specific user, enter the user’s full email address in Contact Email.

Reserve or release seats from an organization license

  1. Go to the seat reservations side panel as described above.

  2. In the Reserve/Release seats section:

    • Click Reserve seat next to a user to reserve them a seat.

    • Click Release seat next to a user to release their reservation.